Support Center
Need help? We're here to support you every step of the way. Find answers to common questions, troubleshooting guides, and contact information.
Help Categories
Find the information you need quickly
Getting Started
New to SpecialFX Solutions? Start here
- •How to create an account
- •Booking your first event
- •Understanding our packages
- •Payment and deposit information
- •What to expect on event day
Equipment & Setup
Learn about our equipment and setup process
- •Equipment specifications
- •Setup and teardown process
- •Technical requirements
- •Venue preparation checklist
- •Equipment troubleshooting
Booking & Payments
Everything about booking and payment
- •How to book equipment
- •Payment methods accepted
- •Deposit and cancellation policy
- •Booking modifications
- •Refund policy
Event Planning
Tips for successful event planning
- •Event timeline planning
- •Venue coordination
- •Technical requirements checklist
- •Emergency backup plans
- •Post-event procedures
Contact Support
Get in touch with our support team
Phone Support
24/7 emergency support
+1 (555) 123-4567
Available: 24/7
Email Support
General inquiries and quotes
support@specialfxsolutions.com
Available: Within 2 hours
Live Chat
Real-time assistance
Available on website
Available: Business hours
Emergency Line
Critical event issues
+1 (555) 999-8888
Available: 24/7
Frequently Asked Questions
How far in advance should I book equipment?
We recommend booking at least 2-4 weeks in advance for weekend events and 1-2 weeks for weekday events. Popular dates and equipment fill up quickly, so early booking is encouraged.
What happens if equipment breaks during my event?
We provide backup equipment and 24/7 technical support. If any issues arise, our technicians are available to resolve them quickly. We also carry comprehensive insurance for all equipment.
Do you provide setup and teardown services?
Yes! All our packages include professional setup and teardown. Our technicians ensure everything is working perfectly before your event and handle all equipment removal afterward.
Can I modify my booking after it's confirmed?
Yes, you can modify your booking up to 48 hours before your event. Changes may affect pricing depending on the modifications. Contact our support team for assistance.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and digital payments. A 25% deposit is required to secure your booking, with the remaining balance due 48 hours before your event.
Do you provide technical support during events?
Yes, we provide 24/7 technical support. Our technicians are available on-site for all events and can be reached by phone for any technical issues that may arise.
Troubleshooting Guides
Quick solutions for common issues
No Sound from Speakers
- 1.Check all cable connections
- 2.Verify power is on
- 3.Check volume levels
- 4.Test with different source
- 5.Contact technical support
Microphone Not Working
- 1.Check battery levels
- 2.Verify frequency settings
- 3.Test with different mic
- 4.Check receiver connections
- 5.Contact technical support
Lighting Issues
- 1.Check power connections
- 2.Verify DMX settings
- 3.Test individual fixtures
- 4.Check control software
- 5.Contact technical support
Emergency Support
Experiencing critical issues during your event? Our emergency support team is available 24/7.
Additional Resources
More ways to get the help you need
Still Need Help?
Can't find what you're looking for? Our support team is here to help you with any questions or concerns.